If you have questions, feedback, or are experiencing issues please contact us at . Our team is happy to help!
Account
How do I change the email address on my account?
Please contact to change the email address associated with your account. Because this is an account security issue, it is best to do so from the email address that is currently associated with your account.
I forgot my password, how can I reset it?
Note: If you use Google Single Sign On to login, you cannot your password with us. A reset password email will not be sent to you.
If you forgot or need your password to be reset, then go to and click on Log In.
That will take you to the login, click on the "Forgot Password?" link
That will take you to a screen where you will need to enter the email address the account is under.
An email will be sent to the email address on file.
I followed the steps to reset my password, but I have not received the email.
There are two things that could be happening here.
The email address you entered is not the email address that is on the account. This is not unusual.
You have used Google Single Sign In to sign in to Glassnode. In this case, you do not have a password in Glassnode because you sign in with your Google account. There is no way to reset your password through Glassnode. You can change your Google Account password at any time through Google.
I used Google Single Sign On to login, but now I want to use the Email Address and password fields independently, what can I do?
To break the Google Single Sign On login process associated with your account, you need to take two steps.
Create a new account (our backend will match the accounts when the same email address is used!) by logging out, refreshing and hitting "Sign Up" on . Please use the exact same email address your current account is associated with & provide a password.
Check your email inbox for the email address verification email, confirm the email and you can then log in with your email & password!
Billing
How do I cancel my subscription?
If you would like to cancel your subscription, please click on the Account button displayed at the upper right hand side of your window and click on Account.
Next scroll down to the section called Danger Zone, and click the arrow to open up the box. Once it is open, click the Cancel Subscription button and your subscription will not renew.
You will still have access to your subscription until the expiration date. After the expiration date, your account will revert back to the Standard (Free) plan.
How do I get a refund?
How can I apply a discount/coupon code?
When you are checking out, there is a place to “Add Discount” as shown here:
Simply enter the coupon code and the discount will apply.
How can I apply my VAT ID?
Select your country from the Drop Down. If your country is VAT eligible, then you will see VAT on the left hand side in the line items of the order.
Press continue. Only on the next screen can you enter your VAT details and authenticate your VAT numbers.
Once done, your VAT will be calculated and charged properly.
If for some reason you do not enter your VAT information at check out, you can also do so from the receipt that is sent.
I've already purchased a package, can I get the VAT refunded retrospectively?
How can I get an Invoice for business purposes?
If this needs to be turned into an Invoice for Business purposes, please find the receipt from Paddle, click on the link "Add address" and enter the information required.
How do I see my past payments?
Can I pay with Crypto?
I cannot pay for my subscription, I received an E403 error. What can I do?
Unfortunately, an E403 error means that either your bank is in a sanctioned country or you are trying to make a purchase from a sanctioned country. As long as either of these scenarios are true, you will not be able to complete a purchase.
Metrics
What metrics does Glassnode provide?
Glassnode offers over 800 different metrics on a variety of blockchains and over 500 ERC-20 assets. They are divided into three tiers Basic (T1), Essential (T2), and Premium (T3) levels. A Standard (Free) account will have access to all Basic metrics at a 24 hour resolution. The Advanced subscription will have access to all Basic and Essential metrics at up to a 1 hour resolution (as it is available). A Professional subscription has access to all three tiers of metrics and up to a 10-minute resolution (as it is available).
How can I access the API?
How can I access the downloadable JSON/CSV files?
General
Does Glassnode accept Guest Posts?
No, Glassnode does not accept guest posts.
I am new to crypto and would like some guidance on how to get started. Where should I start?
There are three areas that will help you get acquainted with, not just Glassnode, but the metrics used in evaluating cryptocurrencies as well. They are:
To request a refund, please contact us at support@glassnode.com. You are entitled to a refund according to applicable legislation or in specific cases outlined in our Terms and Conditions. Please refer to our for further details on eligibility and procedures.
Please send your request, ideally along with your sales receipt, to to request a VAT refund. We also recommend that you include a copy of your tax exemption certificate to streamline the process.
The receipt was sent to the email address associated with your account. Please look for emails from "Paddle", our payment provider. Likewise, you can also log in to your account's section.
To see your payment history, you can simply go to the
You may only pay with crypto if you are subscribing to the Professional plan. Please reach out to our sales team at .
To see a complete list of our metrics, our summarizes all metrics separated by tier and what those metrics assets and resolutions those metrics support. To see more information about any metric, you may click on the Docs link.
API access is only available as an Add-on to the Professional plan. If you are interested in the Professional plan, please fill out our contact form .
The downloadable JSON/CSV files are only accessible to the Professional plan. To subscribe to the Professional plan, you can upgrade or you can click to speak to a member of the sales team.
